I initially ordered a color from the website, and the color arrived much brighter than expected. It was a beautiful rug, but it did not match my decor. Upon hearing that I was upset Capel Rugs reached out to me, and immediately rectified the situation. Their customer service exceeded my expectations. They went above and beyond what any other retailer would do to ensure my satisfaction. I highly recommend them and will definitely be using them again in the near future.