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Returns & Exchanges

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Returns Process


1.) Sent to us within 30 days of the delivery date of your order

2.) Sent to us in the same condition that it was delivered to you .

If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem.

If you need to initiate a return, please contact us.

Call Customer Service: 1-800-334-3711


e-mail us @ custserv@capel.net


Would you like to join our team?

For over a century Capel has offered employment opportunities with competitive pay and benefits in a variety of vocations.

We take rugs personally!

Our employees' devotion to quality and service has earned Capel the reputation as the source for the world's finest area rugs.

There are no openings at this time.

E-mail a brief cover letter and resume to:  hr@capel.net  Please include the job title on the subject line.  Thank you for your interest!

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