Customer Service

We Are Here For You!

return and exchange icon with shipping box and arrows in a circle

Returns & Exchanges

employment icon with briefcase

Employment Opportunities

location icon with point on map

Dealer Locator

contact us icon with envelope

Contact Us

Returns Process


1.) Sent to us within 30 days of the delivery date of your order

2.) Sent to us in the same condition that it was delivered to you .

If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem.

If you need to initiate a return, please contact us.

Call Customer Service: 1-800-334-3711


e-mail us @


Would you like to join our team?

For over a century Capel has offered employment opportunities with competitive pay and benefits in a variety of vocations.

We take rugs personally!

Our employees' devotion to quality and service has earned Capel the reputation as the source for the world's finest area rugs.

There are no openings at this time.

E-mail a brief cover letter and resume to:  Please include the job title on the subject line.  Thank you for your interest!

Contact Us by Phone or Mail

We are here for you and invite you to reach out to us anytime.  We have chat available here on our site M-F from 8 to 5pm EST.

We can also be reached by telephone at 800-334-3711 or fax us at 910-572-7040, or if you prefer you may correspond with us via mail at the address below.

Capel Incorporated 
PO Box 826 
831 North Main Street 
Troy, NC 27371

And finally, you can also reach out to us through the contact form below.

Contact Us